WoofBowl / Woofbowlfoods — Privacy Policy

Effective date: 20 November 2025   |   Last updated: 20 November 2025

1. Introduction

Woofbowlfoods (“we”, “our”, “us”) operates the website woofbowl.in and the brand WoofBowl. We are committed to protecting the privacy, safety and security of the personal information of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, the choices you have, and how to contact us.

By accessing or using our website, services, ordering products, or subscribing to our plans, you accept the practices described in this Privacy Policy.

2. Scope

This Policy applies to all personal information collected through:

• our website woofbowl.in;
• communications with our customer support;
• subscription and purchase processes;
• delivery and logistics interactions;
• marketing communications where you have given consent.

3. Information We Collect

We collect only the personal information necessary to provide and improve our services:

A. Information you provide

• Full name
• Mobile phone number
• Email address
• Delivery address (for order fulfillment)
• Dog details: breed, weight, age, activity level (only what you submit)
• Order and subscription preferences
• Any information you choose to provide to customer support (including allergy notes)

B. Information we collect automatically

• IP address and device identifiers
• Browser and operating system information
• Pages visited, time spent, referral URLs, clickstream data (analytics)
• Cookies and similar technologies (see Cookies section)

C. Payment information

Payments are processed by our payment processor Razorpay. We do not store or process raw card or bank details on our servers. We may retain transaction IDs, payment confirmation, and billing address for record-keeping.

4. How We Use Your Information

We use personal information to:

• Process and fulfill orders and subscriptions;
• Arrange delivery and communicate delivery status;
• Manage subscriptions, billing reminders and cancellations;
• Provide customer support;
• Send transactional notices (order confirmations, invoices, shipping updates);
• Improve, analyze and optimize our products and website via analytics;
• Personalize your experience and, with consent, send marketing communications;
• Prevent and detect fraud, misuse or security issues;
• Comply with legal obligations.

We will only use personal data for the purposes described above, unless we obtain your additional consent.

5. Legal Basis & Consent (General)

Where applicable and to the extent relevant law requires, we process personal data:

• to perform a contract with you (order fulfillment);
• on the basis of your consent (marketing, cookies where required);
• for our legitimate interests (improving services, fraud prevention), balanced against your rights.

6. Cookies, Tracking & Analytics

We use cookies and similar technologies to provide, protect and improve our services:

• Essential cookies for site functionality;
• Analytics cookies (Google Analytics) to understand usage and improve the site;
• Advertising/tracking pixels (Meta Pixel) for performance measurement.

You can control cookie preferences via your browser settings. Disabling non-essential cookies may limit functionality.

7. Third Parties & Disclosures

We may share personal data with trusted third parties strictly as needed:

A. Payment processors

- Razorpay — for payment processing and fraud prevention.

B. Hosting & infrastructure

- Hostinger — website hosting and server infrastructure.

C. Delivery & logistics

- Our in-house delivery team and vetted third-party logistics partners (e.g., Porter, Rapido, and other regional partners) for order pickup and delivery.

D. Analytics & marketing partners

- Google, Meta (Facebook/Instagram), and other marketing/analytics providers for performance measurement and improvement.

E. Legal & compliance

- Law enforcement or courts where required by law, or to protect rights and safety.

We require all third parties to maintain appropriate security, confidentiality and to process data only on our instructions.

8. Data Retention

We retain personal data only as long as necessary to fulfill purposes or legal obligations:

• Order & transaction data: typically retained for 7 years for accounting and tax compliance;
• Marketing consent records: until you withdraw consent;
• Analytics/aggregated data: retained in anonymized form as required for business insights.

You may request deletion (see Your Rights). Deletion may be limited by legal, tax, accounting or fraud prevention obligations.

9. Data Security

We implement reasonable technical and organizational measures to protect data:

• SSL/TLS encryption in transit;
• Hostinger server security and access control;
• Restricted internal access on a need-to-know basis;
• Routine security audits and best practices.

However, no internet system is 100% secure. We cannot guarantee absolute security of data and disclaim liability as described below.

10. Health & Liability Clause (Owner Responsibility & Disclaimer)

Your dog’s health is very important. The following clauses are intentionally explicit, protective and must be read carefully:

A. Owner responsibility & disclosure

Owners/guardians are solely responsible for:

• Disclosing known allergies, intolerances, medical conditions or dietary restrictions prior to purchase;
• Providing accurate information about their dog’s breed, weight, age and activity level;
• Consulting a qualified veterinarian for medical or dietary advice before introducing any new diet, particularly if the dog has pre-existing conditions.

B. Storage, handling & feeding instructions

All WoofBowl products are fresh and frozen. You must follow the provided defrosting, storage and feeding instructions. Failure to follow instructions (including improper thawing, reheating, storage, or portioning) may cause spoilage, contamination or adverse events.

C. No medical warranty / limitation of liability

To the fullest extent permitted by applicable law:

• Woofbowlfoods and WoofBowl provide food “as is” and make no medical, dietary or health warranties;
• We are not responsible and disclaim any liability for any adverse reaction, injury, illness, or loss arising from (a) undisclosed allergies or sensitivities by the owner, (b) improper handling or storage by the owner, (c) incorrect feeding or dosage by the owner, (d) any pre-existing health condition of the dog, or (e) any other circumstances beyond reasonable control;
• If a dog experiences an adverse reaction, you must stop feeding immediately and seek veterinary care. You must also notify us at care@woofbowl.in promptly.

D. Binding waiver / indemnity

By purchasing or subscribing you acknowledge and agree you have read and accepted the above and you release Woofbowlfoods from medical liability to the extent permitted by law. You agree to indemnify and hold us harmless from claims arising from failure to disclose information or failure to follow instructions.

E. Limited remedy

Where liability cannot be excluded by applicable law, our maximum aggregate liability for any claim related to products supplied shall be limited to the purchase price paid by you for the specific order in question, to the extent permitted by law.

(These clauses are written to protect the business while remaining consistent with good consumer practice. They will be interpreted under applicable law.)

11. Children’s Privacy

Our services are for pet owners. We do not knowingly solicit or collect personal data from children under 18. If we learn that we have collected data from a child without parental consent, we will take steps to delete it.

12. Your Rights & Choices

You may:

• Request access to the personal information we hold about you;
• Request correction of inaccurate data;
• Request deletion (subject to legal retention obligations);
• Withdraw consent for marketing at any time;
• Object to or restrict processing in certain circumstances;
• Request portability of data where technically feasible.

To exercise rights, email care@woofbowl.in or call +91 96 2082 2082. We will respond within a reasonable time frame and in accordance with applicable law.

13. International Transfers

Third-party providers (Google, Meta, Hostinger, Razorpay) may process data outside India. Where data is transferred, we require appropriate protections and compliance with applicable law.

14. Changes to this Policy

We may update this Policy. Significant changes will be posted on the website with a revised “Last updated” date. Continued use after changes constitutes acceptance.

15. Dispute Resolution & Governing Law

This Policy and any disputes are governed by the laws of India. Any dispute arising out of or related to this Policy or our services shall be submitted to the exclusive jurisdiction of courts located in Mysore, Karnataka, India.

16. Severability

If any provision is held invalid, the remaining provisions will continue to apply to the fullest extent permitted.

17. Contact Us