Shipping & Delivery Policy — WoofBowl / Woofbowlfoods

Effective date: 20 November 2025   |   Last updated: 20 November 2025

1. Scope

This Shipping & Delivery Policy explains delivery areas, timings, fees, failed delivery handling, and customer responsibilities for delivery and storage of WoofBowl products.

2. Delivery Area

We currently deliver only within Mysore. If your pincode is not accepted at checkout, please contact customer care at +91 96 2082 2082 for assistance. We are continuously expanding our coverage and will update the website when new zones are added.

3. Delivery Times & Slots

We aim to deliver within three hours of order confirmation or by 8 PM for orders placed before 7 PM on the same day. Exact delivery times depend on order volume and route optimization. Subscription delivery dates are confirmed with you prior to the cycle.

4. Delivery Fees & Minimum Order

Minimum order value is ₹499. Orders below ₹499 are subject to a delivery fee of ₹59. Subscription deliveries meeting minimum order criteria are eligible for free delivery per the subscription terms.

5. Delivery Attempts & Failed Deliveries

We will attempt delivery as scheduled. If you are not available at the delivery address, our delivery team will follow the contact instructions provided. Failed local deliveries may be reattempted subject to route feasibility. If repeated attempts fail due to incorrect address or unavailability, the order may be returned to us and treated as delivered for the purpose of refunds (i.e., no refund for delivered items). Please ensure you provide accurate address and contact details.

6. On Arrival — Thawed Packs & What To Do

If your pack arrives cold and partially frozen, place it in the freezer immediately. If it has fully thawed on arrival, refrigerate and use within 2 days and do not refreeze. If you believe an item was received in an unsafe condition (for example, packaging breach or contamination), contact us immediately at care@woofbowl.in with photos and order details. We will investigate and advise on next steps.

7. Post-Delivery Responsibility

Once the order is delivered to the provided address and accepted by the recipient (or left at the address in accordance with delivery instructions), responsibility for storage and handling transfers to the customer. We are not responsible for spoilage or damage caused after delivery, including improper storage, failure to follow defrosting instructions, or leaving packs at ambient temperature.

8. Delivery Partners & Third Parties

Delivery may be carried out by our in-house team or by verified third-party partners (e.g., Porter, Rapido). We require partners to meet our handling standards but remain legally distinct entities. We will share necessary order and contact information with delivery partners to enable fulfilment.

9. Delays & Exceptional Circumstances

Delivery times are estimates and may be affected by traffic, weather, public holidays, or other unforeseen events. We will communicate significant delays where possible. In force majeure events, see our Terms & Conditions for our obligations and your options.

10. Contact