Refund & Cancellation Policy — WoofBowl / Woofbowlfoods

Effective date: 20 November 2025   |   Last updated: 20 November 2025

1. Overview

At Woofbowlfoods we are committed to freshness, quality and transparency. Because our meals are perishable and prepared fresh, our Refund & Cancellation Policy balances customer fairness with necessary food-safety protections. The policy is written in clear, customer-friendly terms while protecting public health and our ability to operate sustainably.

2. No Returns for Perishable Products

For health, hygiene and safety reasons, we do not accept returns of delivered meals, opened packs, or used products. Delivered perishable meals and frozen packs cannot be returned to us under any circumstances.

3. When Refunds Are Eligible

Refunds may be issued only in the following limited circumstances, at our discretion and subject to verification:

• Non-delivery due to our fault: If we fail to deliver your order (and the failure is our responsibility), a refund or replacement will be issued for the undelivered items.
• Proven product faults: If a product is proven to be defective on arrival (e.g., packaging breach, contamination) and we confirm this after investigation, we will refund or replace the affected items.
• Payment errors: If you are charged incorrectly, we will correct the error and refund any overcharge.

We do not provide refunds where the cause of loss is outside our control or due to the customer’s actions (for example, incorrect storage, improper thawing, leaving food out, or failure to follow instructions).

4. Subscription Refunds

Subscriptions operate on a 28-day cycle with three deliveries. If you cancel mid-cycle, you will be charged for meals already delivered. The unused portion of the subscription (undelivered meals) will be refunded pro-rata to the original payment method after verification and in accordance with the timelines below.

Refunds will only be processed for undelivered meals. Delivered meals are non-refundable except in the narrow circumstances described above.

5. How to Make a Claim

If you believe your order qualifies for a refund, contact us immediately at care@woofbowl.in or call +91 96 2082 2082. To help us investigate, please provide:

• Order number and date
• Photos and a clear description of the issue (if applicable)
• Any other information requested by our team

Do not dispose of the product until the issue is investigated unless instructed by our team for safety reasons.

6. Refund Timeline

Once we receive your claim and supporting information, we will investigate promptly. Typical timelines are:

• Initial acknowledgement: within 48 hours
• Investigation & decision: within 5–7 business days (varies by case)
• Refund processing to original payment method: 5–10 business days after approval (may vary by bank/payment provider)

7. Order Cancellations & Modifications

You may request order cancellations or modifications as soon as possible. We will attempt to accommodate changes prior to dispatch. Once an order has been dispatched, cancellation or modification may not be possible.

For subscription cancellations, please notify us before the next delivery window. If you cancel after a dispatch has been scheduled, you will be charged for the dispatched meals and refunded pro-rata for undelivered meals.

8. Exceptions & Goodwill

In rare cases and at our discretion, we may offer goodwill gestures (such as credits or replacements) even if a strict refund is not warranted. Any goodwill resolution does not create any precedent or change to this Policy.

9. Contact